WWS Technologies – Privacy Policy & Terms of Use

Effective Date: Jan 2nd, 2025

Last Updated: May 18th, 2025

1. Information We Collect

• Personal identifiers (e.g., name, phone, email)
• Business or practice details (e.g., NPI organization)
• Communication records (e.g., support chats, emails)
• Website usage data (e.g., cookies, IP address, device type)
• Healthcare data or PHI submitted for service delivery
• Interaction logs with AI or automated tools (e.g., chatbots)

2. How We Use Your Information

• Deliver our services (e.g., billing, credentialing, RCM tech)
• Improve platform functionality and support
• Ensure compliance with HIPAA, CCPA, and GDPR
• Provide AI-assisted workflows (e.g., document sorting, claims prep) with oversight
• Communicate important updates or legal notices

We do not sell your personal data.

3. AI Usage Transparency

• Real-time chatbot support
• Analytics and document structuring

AI is used only in support roles, and no major business or legal decision is made without human review. We ensure:

• Explainability: AI-supported outcomes are interpretable by human operators.
• Human-in-the-loop: Final decisions, especially related to patient care or billing disputes, are made by trained professionals.
• Data Minimization: Only necessary data is processed by AI tools.
• Vendor Vetting: Any third-party AI tools we use must meet strict data protection standards.

4. Third-Party Data & Disclaimers

We process information provided by clients and integrated third parties. We do not accept liability for:

• The legality or accuracy of client-submitted data
• Outputs generated by AI based on flawed or incomplete input
• Errors originating in third-party integrations (e.g., EHR, clearinghouses, cloud apps)

5. Security & Data Integrity

• End-to-end encryption (at rest and in transit)
• Role-based access controls (RBAC)
• HIPAA-compliant cloud environments
• Intrusion detection and activity logging

6. Your Rights

• Access, correct, or delete your personal information
• Opt out of marketing or automated decisions
• Request clarification on AI involvement
• File a complaint with your data protection authority

7. Cookie & Analytics Usage

We use cookies and third-party analytics (e.g., Google Analytics) to improve user experience. You may manage preferences in your browser settings.

8. Children's Privacy

This site is not intended for children under 13. We do not knowingly collect information from minors.

9. Updates to This Policy

We may update this document. Any material changes will be communicated via email or on our site.

10. Acceptance of Terms

By using our website or services, you agree to these Terms. If you do not agree, you should not use our site.

11. Intellectual Property

All content, designs, trademarks, and software are owned by WWS or its licensors and may not be used without written permission.

12. Prohibited Use

You agree not to use our services for unlawful purposes, transmit harmful code, or misrepresent your identity or organization.

13. Third-Party Links

We may include links to third-party websites. WWS is not responsible for their content or data practices.

14. Limitation of Liability

WWS is not liable for indirect, incidental, or consequential damages arising from website use, data misuse, or third-party integrations.

15. Governing Law

This agreement is governed by the laws of the State of Tennessee. Any disputes will be resolved under its jurisdiction.

Contact Us

If you have questions or need support regarding this policy:

WWS HCS – Privacy & Compliance Team
support@wonderws.com
Phone: (320) 207-8050